The beauty about these F&B concepts is this: from the interior design to the equipment to the layout specifications – every single element and detail is purposefully designed and customised with the children in mind.
Beyond aesthetical design is the need to collaborate with the right contractors who has high ethical and professional working standards to set-up the outlets. The iFi C Team partnered with a professional team of contractors, working around the clock to complete the set-up of the outlets in less than 41 calendar days.
Designing Kids-Centred yet Profitable Menus for the F&B Concepts
The purpose of menus is to entice the taste buds of the target audience and most importantly, ensure profitability and operational-efficiency. The menus engineered for the 8 concepts have achieved the said purpose.
The above could not be achieved without succinct SOPs that are fine-tuned till they are easy-to-follow by all staff. The careful selection of raw ingredients also helps to shorten the food preparation process by multiple steps.
Recruiting a Competent & Committed Management Team
Relying on his past contacts and friends’ recommendations in Malaysia, the iFi C Team assembled a team of 3 managers and 2 supervisors to form the Kidzania mid-management team.
The iFi C Team meticulously trained and guided the team to perform various day to day operational matters effectively and efficiently. This includes monitoring food and labour costs, ensuring that the SOPs are adhered to and labour manning is managed for greater productivity and efficiency.
Their efforts paid off. The team was lauded for outstanding customer service, food quality and cleanliness standards by customers and the media alike.
Leveraging on IT – for Smart Remote Management
The challenge for an overseas-based top management team to oversee the operations in KL is resolved with the use of information technology, such as a web-based Point of Sales system, CCTV systems and cloud-based storage systems.
Through these ingenious systems, the top management team is able to communicate with the team effectively and monitor the operations around the clock.
Solid experience in F&B theme park management has contributed to iFi C’s phenomenal results at Kidzania. The team was able to commence operations in less than 41 calendar days since the contractors started work on the F&B outlets and the 8 F&B outlets have profitable ever since their inception.
Through the strong foundation built by iFi C, the Kidzania team achieved outstanding standards in terms of customer service, food quality and cleanliness, much to the enjoyment of the children and their parents at Kidzania.